Privacy Policy – 788 Game

1Introduction

788 Game operates the online gaming platform available at 788game.win and through the 788 Game mobile app. This Privacy Policy explains how we collect, use, store and protect the personal information of players who use our platform, with particular reference to players based in Pakistan.

By registering an account with 788 Game, you are confirming that you have read and understood this Privacy Policy and that you consent to your personal data being processed as described here. This policy should be read alongside the Terms and Conditions.

We take your privacy seriously. The information you share with us — your name, contact details, payment information and gaming activity — is held in confidence and used only for the purposes described in this document. We do not treat your data as a product to be sold or traded.

2Data We Collect

The categories of personal data that 788 Game collects include the following:

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, religious beliefs, health data or biometric data beyond what is required for standard identity verification.

3How We Collect Your Data

Personal data is collected through the following means:

• Direct registration: When you create a 788 Game account, you provide your name, date of birth, contact number and payment details directly.
• Platform activity: Gameplay data, betting activity, deposit and withdrawal records are generated automatically as you use the platform.
• Verification submissions: When you submit identity documents or proof of payment method ownership, that information is collected and reviewed by our verification team.
• Customer support interactions: When you contact our support team via live chat or email, the content of those communications is recorded.
• Cookies and technical tracking: Our website and app use cookies and similar technologies to collect technical and usage data. See Section 7 for full details.
• Payment providers: When transactions are processed through JazzCash, Easypaisa, Raast or bank transfer, limited transaction confirmation data is received from those providers.

4How We Use Your Data

788 Game uses personal data for the following purposes:

• To create and manage your player account, including verifying your identity and age before withdrawals are processed.
• To process deposits and withdrawals in PKR through your chosen payment method — JazzCash, Easypaisa, Raast, bank transfer or other supported mobile wallets.
• To detect and prevent fraud, money laundering, account abuse and any other activity that violates our Terms and Conditions.
• To operate responsible gaming tools including deposit limits, loss limits, session timers and self-exclusion — your gameplay data helps us identify patterns that may indicate a problem.
• To provide customer support and resolve any disputes or queries related to your account.
• To send you important account notifications such as security alerts, withdrawal confirmations and policy updates. These communications cannot be opted out of as they are essential to account operation.
• To send promotional messages about bonuses, new games and platform features — only where you have not opted out of marketing communications.
• To improve the platform by analysing how players use the website and app, identifying technical issues and optimising the user experience.
• To comply with applicable legal and regulatory requirements, including cooperating with financial institutions on fraud investigations where required.

5Data Sharing

788 Game does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the minimum information required to process your deposit or withdrawal transaction.
• Game software providers: Third-party slot and live casino providers receive a unique player identifier and bet data to operate their games within the 788 Game platform. They do not receive your name or contact details.
• Identity verification services: Where automated or manual document verification is required, your identity documents may be processed by a third-party verification provider operating under strict confidentiality obligations.
• Fraud and security providers: Technical data including IP addresses and device identifiers may be shared with fraud detection services to protect the integrity of the platform.
• Legal obligations: In cases where we are required by applicable law or legal process to disclose information, we will do so. We will notify you where permitted before complying with such requests.

All third parties who receive data from 788 Game are required to handle that data securely and to use it only for the specified purpose for which it was shared.

6Payment Data

Because 788 Game processes all transactions in PKR and supports local payment methods including JazzCash, Easypaisa, Raast and bank transfers, we handle payment-related data with particular care.

• Full payment account numbers are never stored in plain text on our servers. Financial data is tokenised and encrypted.
• Card details are handled through PCI-DSS compliant payment processing infrastructure. 788 Game staff cannot view your full card number at any point.
• The payment method linked to your account is verified against your registered name as part of our anti-fraud and anti-money-laundering procedures. Deposits from payment accounts not in your own name are rejected and returned.
• Transaction history — amounts, dates and payment method references — is retained in your account records for the duration outlined in Section 8.

7Cookies & Tracking

The 788 Game website and mobile app use cookies and similar technologies to make the platform work properly and to improve your experience. The types of cookies we use include:

• Essential cookies: Required for core functions such as keeping you logged in, remembering your language preference and maintaining your session while you navigate the platform. These cannot be disabled without breaking the site.
• Analytics cookies: Used to understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is aggregated and used to improve the platform.
• Security cookies: Help detect unusual login activity, multiple account attempts and bot traffic. These are part of our fraud prevention infrastructure.
• Preference cookies: Store your display preferences, notification settings and responsible gaming tool configurations so they are remembered between sessions.

You can control non-essential cookies through your browser settings. Note that disabling certain cookies may affect how the platform functions. 788 Game does not use third-party advertising cookies or cross-site tracking technologies for advertising purposes.

8Data Retention

788 Game retains personal data for as long as it is needed to fulfil the purposes described in this policy, and for any applicable record-keeping periods thereafter. The general retention periods are as follows:

• Active account data: Retained for the lifetime of your account and for a period after account closure as required for fraud prevention and dispute resolution purposes.
• Transaction and betting records: Retained for a minimum of five years from the date of the transaction, consistent with standard financial record-keeping practices.
• Identity verification documents: Retained for the duration of your account and for a period after closure, in line with identity verification best practices.
• Support communications: Retained for up to two years after the conversation is closed, for quality assurance and dispute reference purposes.
• Marketing preferences: Retained until you update or withdraw your preferences, after which the opt-out record is retained indefinitely to ensure we do not inadvertently re-add you to mailing lists.

When data is no longer needed and the applicable retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to your identity.

9Security Measures

Protecting your personal data is a core responsibility at 788 Game. We apply the following technical and organisational measures to keep your information safe:

• All data in transit is encrypted using SSL/TLS protocols. Any data you send to or receive from 788 Game travels over an encrypted connection.
• Data at rest — stored account information, transaction records and identity documents — is encrypted using industry-standard encryption.
• Access to player data within 788 Game is strictly limited to staff who need it to perform their specific role. Access is logged and regularly reviewed.
• Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.
• Suspicious login attempts, unusual withdrawal patterns and device changes trigger automatic security alerts which may result in temporary account holds pending verification.

While we apply strong security measures, no system is completely impenetrable. You also have a role to play — keep your password unique to 788 Game, do not share it with anyone, and contact support immediately if you notice anything unusual on your account.

10Your Rights Over Your Data

As a 788 Game player, you have the following rights regarding your personal data:

• Right of access: You can request a copy of all personal data we hold about you. We will provide this within a reasonable timeframe after verifying your identity.
• Right to correction: If any of your personal details are inaccurate or incomplete, you can ask us to correct them. For name or date of birth changes, identity document verification may be required.
• Right to deletion: You can request that your personal data be deleted. Note that we may need to retain certain data for legal, fraud prevention or record-keeping reasons even after an account closure request.
• Right to opt out of marketing: You can withdraw your consent to receive promotional communications at any time through your account settings or by contacting support. This does not affect essential account notifications.
• Right to raise a concern: If you believe your data is being handled incorrectly, you can raise this directly with our support team. We take all data concerns seriously and will investigate promptly.

To exercise any of these rights, contact our support team through the live chat on the platform or by emailing [email protected]. We may need to verify your identity before processing certain requests.

11Minors & Under-18 Protection

788 Game is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is required before any withdrawal is processed, and we actively monitor for signs of underage access.

If a parent or guardian believes that a minor has registered an account on 788 Game, please contact our support team immediately. We will investigate the account and, if confirmed, close it and delete the associated data promptly.

12Changes to This Policy

788 Game may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When material changes are made, registered players will be notified via the contact details on their account prior to the changes taking effect.

The updated policy will be published on this page with the revised date shown at the top. Continued use of the 788 Game platform after changes have been posted constitutes your acknowledgement of the updated policy. If you do not agree with any change, you may contact support to close your account before the change takes effect.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your information is being handled, please get in touch with our support team. We are available 24/7 and will respond to all privacy-related queries promptly.

For account closure requests, self-exclusion and responsible gaming support, visit our Responsible Gaming page or raise it directly with the support team via live chat.